Terms and Conditions for Bidgood Consultancy Ltd
Last updated: [INSERT DATE]
These Terms and Conditions set out the basis on which Bidgood Consultancy Ltd provides services to clients.
By instructing Bidgood Consultancy Ltd, accepting a proposal, signing an agreement, paying an invoice, or using our services, you agree to be bound by these Terms and Conditions.
Please read them carefully before engaging our services.
Who we are
Bidgood Consultancy Ltd is a company registered in England and Wales.
Company name: Bidgood Consultancy Ltd
Company number: 16947741
Registered office: West Lodge, Sturrick Lane, Great Bentley, Colchester, Essex, United Kingdom, CO7 8PS
Website: www.bidgood.uk
Email: tessa@bidgood.uk
Main contact: Tessa Shelley
For the purposes of these Terms and Conditions, “we”, “us” and “our” refer to Bidgood Consultancy Ltd.
“You” and “your” refer to the client, customer, organisation, business, individual, contractor, supplier or representative instructing us to provide services.
Our services
Bidgood Consultancy Ltd provides consultancy services including, but not limited to:
Bid writing
Tender writing
PQQ support
Quality management support
ISO 9001 support
Internal auditing
Accreditation support
Social value consultancy
Social value reporting
Social impact measurement
Funding application support
Business writing and document preparation
Procurement and compliance support
Any specific services to be provided will be agreed separately in writing, usually through a proposal, quotation, email confirmation, statement of work, or service agreement.
Scope of work
The scope of work will be agreed before services begin.
This may include:
The services to be delivered
The project objectives
The documents, portals, forms or frameworks involved
The expected timescales
The agreed fees
The client responsibilities
The deliverables to be provided
Any exclusions or limitations
Any assumptions made when pricing or planning the work
Where the scope changes, additional work may be charged separately.
We will aim to confirm any changes in writing before carrying out additional chargeable work.
Client responsibilities
You agree to provide all information, documents, access, evidence and instructions reasonably required for us to deliver the agreed services.
This may include:
Tender documents
Portal access
Policies and procedures
Case studies
Staff CVs or profiles
Accreditation documents
Insurance documents
Financial or commercial information
Project information
Technical input
Social value data
Quality management records
Evidence of previous experience
Approvals and feedback
You are responsible for ensuring that all information provided to us is accurate, complete, lawful and not misleading.
You are also responsible for checking and approving any final documents, submissions, responses, reports or materials before they are submitted, published or relied upon.
Tender, bid and funding submissions
Where we support tenders, bids, PQQs, SQs, framework submissions, grant applications, funding applications or procurement responses, we will use reasonable skill and care to support the preparation of a strong submission.
However, we cannot guarantee that any tender, bid, application, accreditation, funding request, or procurement submission will be successful.
Final responsibility for the submission remains with you.
This includes responsibility for:
Final checking
Accuracy of information
Technical content
Commercial pricing
Legal compliance
Meeting submission deadlines
Portal upload and submission, unless we have specifically agreed to manage this
Ensuring that the submission reflects your organisation’s true capabilities
If you ask us to upload or submit documents on your behalf, you must provide all necessary access, permissions and approvals in good time.
We are not responsible for missed deadlines where information, access, approvals or instructions are provided late or are incomplete.
Quality management, ISO and accreditation support
Where we provide quality management, ISO, audit, compliance or accreditation support, our role is to provide guidance, document support, review, recommendations, preparation and consultancy.
We cannot guarantee certification, accreditation, audit success, or approval by any external body.
Any final decision rests with the relevant certification body, accreditation provider, client, auditor, assessment body, regulator, or procurement authority.
You remain responsible for implementing any required actions, maintaining your management systems, training staff, keeping records, monitoring compliance and meeting ongoing obligations.
Social value consultancy
Where we provide social value consultancy, social impact reporting, stakeholder engagement, social value measurement or related support, we will use reasonable skill and care to help you plan, evidence, measure and communicate your social value activity.
You are responsible for ensuring that any data, outcomes, commitments, calculations, case studies, beneficiary information, community activity, employment data, environmental data, financial information or stakeholder feedback provided to us is accurate and lawful.
You remain responsible for delivering any social value commitments made in bids, contracts, reports, tenders, proposals or public statements.
Fees and payment
Our fees will be agreed in writing before work begins.
Fees may be charged as:
A fixed project fee
An hourly rate
A day rate
A monthly retainer
A package fee
A success-related fee, where expressly agreed
Another agreed pricing structure
The agreed fee structure will be set out in the relevant proposal, quote, email, agreement or statement of work.
Unless otherwise stated, all fees are quoted in pounds sterling.
VAT status: [INSERT VAT POSITION]
Payment terms: [INSERT PAYMENT TERMS, FOR EXAMPLE 7 DAYS, 14 DAYS OR 30 DAYS FROM INVOICE DATE]
Deposit required: [INSERT DETAILS IF APPLICABLE]
Retainer payment date: [INSERT DETAILS IF APPLICABLE]
Late payment interest and charges may be applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
We reserve the right to pause work, withhold deliverables, or suspend services where invoices remain unpaid beyond the agreed payment terms.
Expenses and third-party costs
Any expenses or third-party costs will be agreed in advance where possible.
These may include:
Travel
Accommodation
Printing
Design
Software
Portal fees
Certification body fees
Accreditation fees
Specialist advice
Research reports
Subcontractor or associate support
Other agreed project costs
Unless expressly included in our fees, third-party costs remain your responsibility.
Timescales and deadlines
We will make reasonable efforts to meet agreed timescales and deadlines.
However, delivery depends on you providing information, feedback, access and approvals in good time.
We are not responsible for delays caused by:
Late information
Incomplete information
Changing instructions
Delayed approvals
Unavailable staff
Portal issues
Third-party delays
Technical problems outside our control
Force majeure events
Where urgent work is required, an additional fee may apply.
Urgent work means work required within a shorter timeframe than is reasonably standard for the nature of the project.
Urgent fee structure: [INSERT DETAILS IF APPLICABLE]
- Revisions and amendments
Our fees include the level of revisions agreed in the proposal, quote, agreement or email confirmation.
Where no specific number of revisions has been agreed, we will include reasonable minor amendments within the agreed scope of work.
Additional revisions, substantial rewrites, changes in direction, late changes, or amendments caused by new information may be charged separately.
Revision allowance: [INSERT DETAILS IF REQUIRED]
Cancellations
If you wish to cancel a project or service, you must notify us in writing as soon as possible.
You will be responsible for paying for all work completed up to the date of cancellation, together with any agreed expenses, third-party costs, or committed costs.
For fixed-fee projects, we may charge a fair proportion of the agreed fee based on the work completed and time committed.
For retained services, cancellation terms will be set out in the retainer agreement or proposal.
Retainer notice period: [INSERT NOTICE PERIOD]
Project cancellation terms: [INSERT DETAILS IF REQUIRED]
Retainers
Where services are provided on a retainer basis, the retainer will cover the agreed services, time allocation, deliverables or support described in the proposal or agreement.
Unused time does not automatically roll over unless agreed in writing.
Additional work outside the retainer scope may be charged separately.
Either party may end the retainer by giving the agreed notice in writing.
Retainer scope: [INSERT DETAILS]
Retainer fee: [INSERT DETAILS]
Retainer notice period: [INSERT DETAILS]
Confidentiality
Both parties agree to keep confidential information private and secure.
Confidential information may include:
Commercial information
Tender documents
Pricing
Client lists
Supplier information
Staff information
Policies and procedures
Business plans
Social value data
Quality management documents
Financial records
Technical information
Portal access details
Any information marked or reasonably understood to be confidential
We will not disclose your confidential information to third parties unless required to deliver the agreed services, required by law, authorised by you, or necessary for professional advice, IT support, insurance, accounting, legal or compliance purposes.
This confidentiality obligation will continue after the end of the working relationship.
Data protection
We will process personal data in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018.
Further information about how we collect, use and protect personal data is set out in our Privacy Policy, available at www.bidgood.uk.
You are responsible for ensuring that any personal data you provide to us has been collected lawfully and can be shared with us for the purpose of delivering the agreed services.
Where required, both parties may need to agree additional data processing terms.
Intellectual property
Unless otherwise agreed in writing, any documents, templates, reports, written content, bid responses, quality documents, social value documents or other materials created specifically for you will become available for your internal business use once payment has been received in full.
We retain ownership of our pre-existing intellectual property, including:
Templates
Tools
Processes
Know-how
Methods
Frameworks
Audit approaches
Document structures
Training materials
Generic wording
Internal systems
Business methods
You must not resell, license, reproduce, publish, or provide our materials to third parties for commercial use without our written permission.
We may reuse general knowledge, skills, experience and non-confidential know-how gained during the delivery of services.
Use of work and portfolio
We may ask for permission to refer to completed work, client names, testimonials, project examples, bid wins, social value outcomes, accreditations achieved, or case studies for marketing purposes.
We will not publish confidential details without your consent.
Permission to use client name or logo: [INSERT YES/NO OR POLICY]
Permission to create case studies: [INSERT DETAILS]
Accuracy and professional advice
We will use reasonable skill and care in delivering our services.
However, our services do not replace specialist legal, financial, tax, insurance, HR, technical, health and safety, planning, architectural, engineering or other regulated professional advice.
You should seek specialist advice where required.
We are not responsible for decisions you make based on our work where those decisions require input from another qualified professional.
Limitation of liability
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to this, Bidgood Consultancy Ltd will not be liable for:
Loss of profit
Loss of revenue
Loss of business
Loss of opportunity
Loss of contract
Loss of goodwill
Loss of anticipated savings
Loss of data
Indirect or consequential loss
Failed bids, tenders, applications, accreditations or funding submissions
Decisions made by third parties, procurement bodies, auditors, clients, funders or certification bodies
Our total liability for any claim arising from the services will be limited to the total fees paid by you for the specific service giving rise to the claim, unless otherwise agreed in writing.
Liability cap: [INSERT DETAILS IF DIFFERENT]
Force majeure
We will not be liable for any failure or delay in performing our obligations where the failure or delay is caused by events outside our reasonable control.
This may include:
Illness
Accident
Fire
Flood
Extreme weather
War
Terrorism
Civil unrest
Pandemic
Government action
Power failure
Internet failure
Cyber incident
Software failure
Supplier failure
Strike or industrial action
Any other event beyond our reasonable control
We will notify you as soon as reasonably possible if such an event affects delivery.
Non-solicitation
During the period of our engagement and for a period of [INSERT PERIOD] after the end of our working relationship, you agree not to directly solicit, employ, engage or contract with any employee, associate, subcontractor or consultant introduced to you by Bidgood Consultancy Ltd without our prior written consent.
If you do so, an introduction fee may be payable.
Introduction fee: [INSERT DETAILS]
- Subcontractors and associates
We may use trusted associates, subcontractors or specialist consultants to support service delivery where appropriate.
We will remain responsible for the overall delivery of the agreed services.
Any subcontractors or associates will be required to follow appropriate confidentiality and data protection arrangements.
Complaints
If you are unhappy with any aspect of our service, please contact us as soon as possible so we can try to resolve the matter.
Complaints should be sent to:
Tessa Shelley
Email: tessa@bidgood.uk
Address: West Lodge, Sturrick Lane, Great Bentley, Colchester, Essex, United Kingdom, CO7 8PS
We will aim to acknowledge complaints within [INSERT NUMBER] working days and respond fully within [INSERT NUMBER] working days.
Termination
Either party may terminate the agreement where the other party commits a serious breach of these Terms and Conditions and does not remedy that breach within a reasonable period after being asked to do so in writing.
We may also terminate or suspend services if:
Invoices remain unpaid
You fail to provide required information
You ask us to act unlawfully, unethically or dishonestly
There is a conflict of interest
The working relationship breaks down
Continuing the work would create legal, regulatory, reputational or professional risk
On termination, all unpaid fees, expenses and third-party costs will become payable.
Conflicts of interest
We will take reasonable steps to avoid conflicts of interest.
If we become aware of a potential conflict, we will inform you where appropriate and take reasonable steps to manage it.
In some cases, we may need to decline or stop work where a conflict cannot be managed properly.
Website use
The content on our website is provided for general information only.
It should not be treated as professional advice specific to your organisation, tender, quality system, social value strategy, funding application or business circumstances.
We aim to keep website information accurate and up to date, but we do not guarantee that all content will always be complete, current or error-free.
You must not misuse our website by introducing viruses, attempting unauthorised access, copying content unlawfully, or using it in a way that causes damage, disruption or infringement of rights.
Links to other websites
Our website may contain links to third-party websites.
These links are provided for convenience only.
We are not responsible for the content, accuracy, security, privacy practices or availability of third-party websites.
Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The latest version will be published on our website.
Where you are already receiving services from us, the version in place at the time of your instruction will normally apply unless we agree otherwise in writing.
Governing law and jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact details
If you have any questions about these Terms and Conditions, please contact:
Tessa Shelley
Bidgood Consultancy Ltd
West Lodge, Sturrick Lane
Great Bentley
Colchester
Essex
United Kingdom
CO7 8PS
Email: tessa@bidgood.uk
Website: www.bidgood.uk